Enquiries Officers, Corporate Support Officer, Governance, Risk and Compliance Officer (multiple positions)

About the Office of the Australian Information Commissioner

Working with the Office of the Australian Information Commissioner (OAIC) will put you at the forefront of data protection and access to information regulation. As an independent statutory agency, the OAIC’s work is of national significance and plays an important role in shaping Australia’s information handling landscape across the economy - from government, digital platforms and the online environment, to health, finance and telecommunications. Our mission is to uphold and promote Australia’s privacy and freedom of information laws.

We are an agency within the Attorney-General’s Department portfolio with responsibility for:

• privacy functions under the Privacy Act 1988 and the Digital ID Act 2024
• freedom of information functions, in particular review of decisions made by agencies and ministers under the Freedom of Information Act 1982
• privacy and confidentiality functions in relation to the Consumer Data Right (CDR) under the Competition and Consumer Act 2010 (CCA).

About The Roles

APS4 Enquiries Officer (Intake and Eligibility, Information Rights)

Enquiries officers play a key role in providing timely, relevant and accurate information to the public about the laws that the OAIC regulates, including the Privacy Act and the FOI Act. The role suits candidates who are keen to develop a career in data protection and promotion of access to government-held information.

These positions will provide excellent opportunities for the successful candidates to gain exposure to the federal privacy and freedom of information laws.

Enquiries officers are responsible for:

• participating in the OAIC’s Enquiries line shifts (general public enquiries) to provide information and referrals on the privacy and freedom of information law and complaint processes.
• providing written information to the enquirers on the privacy and freedom of information law and complaint processes.
• identifying trends in the enquiries received (such as systemic privacy issues) and raising them to the supervisors as appropriate
• undertaking administrative tasks (such as registration of cases to the case management system)
• other duties as required.

APS4 Corporate Support Officer (Corporate Services, Enabling Services)

The Corporate Support Officer plays a vital role in providing administrative and operational support to ensure the smooth functioning of the Corporate Services team. This position supports the Director, Corporate Services, and Executive team by performing a variety of administrative duties, coordinating office functions, and assisting in the effective delivery of corporate services in line with operational requirements. The Corporate Support Officer is responsible for balancing competing priorities, supporting compliance with relevant internal and external policies, and maintaining a customer-focused approach to their work and assisting with office management.

This role is Sydney office based.

The routine responsibilities of the role include:

• Assisting with office management functions including stationary orders, printing, assisting with onboarding of new starters (including physical asset management)
• Undertaking reception duties, including greeting visitors, answering queries, and supporting customer service delivery.
• Managing multiple inboxes to triage, prioritise, and action requests effectively.
• Coordinating the collection and dispatch of office assets such as laptops, mobile phones, and other equipment supporting the hybrid work environment.
• Ensuring the office is well maintained, including managing stationery supplies, liaising with service providers, and overseeing minor office tasks.
• Providing logistical and administrative support for meetings and events, including room setup, packing down equipment, and arranging catering or other services as required.
• Managing travel arrangements for staff, including booking travel, processing travel acquittals, and handling associated tasks,
• Supporting the processing of FOI requests the OAIC receives, which may include tracking and registering requests, collating documentation, and maintaining FOI-related records.
• Engaging with internal and external stakeholders to provide accurate and timely responses to queries.
• Monitoring and ensuring compliance with workplace health and safety (WHS) procedures and contributing to the development of a safe working environment.
• Other duties as required.

In addition to the above, we are seeking a candidate who is committed to contributing to a positive team culture and thrives in being proactive in building relationships and contributing to our shared deliverables.

APS4 Governance Risk and Compliance Officer (non-ongoing role for an initial period of 6 months, possibility of extension – backfilling leave)

Duties may include:

• supporting the processing of internal Freedom of Information (FOI) requests the OAIC receives under the Freedom of Information Act 1982, which may include tracking and registering requests, engaging with FOI applicants and OAIC staff, collating documentation, and maintaining FOI-related records
• coordinate day-to-day administrative activities for the internal Governance, Risk and Compliance team, including but not limited to file creation and searches for documents which are within the scope of requests received under the FOI Act
• develop and maintain productive working relationships with a range of stakeholders on matters affecting FOI across the agency
• assist FOI decision makers by accurately applying the provisions of the FOI Act and FOI Guidelines, applying the relevant exemptions and drafting acknowledgements, consultation requests and statement of reasons as required by the FOI Act in accordance with the FOI Guidelines.
• liaise with business areas to identify relevant documents and consult on proposed exemptions
• assisting with freedom of information law and complaint processes
• undertaking administrative tasks (such as registration of cases to the case management system) and updating the tracker
• other duties as required.

Security requirements

You must be able to obtain and maintain a Baseline security clearance.

Position location

• The OAIC operates a hybrid work model with a combination of remote working and office attendance.  Whilst the OAIC office is located in the Sydney CBD (and preferred), we will consider candidate applications from all other locations within Australia.
  The Corporate Support Officer role is based in the Sydney CBD. You must be able to attend the OAIC office daily to assist with office management.
• The OAIC values face-to-face interaction and fostering connection between our people and with our stakeholders. The OAIC’s hybrid work model expects in office attendance when the type of work or task is better suited to being completed from an office, for example, staff inductions and onboarding, planning days, relationship building activities and project or collaborative work.

Remuneration and benefits

APS4 salary: $75,954 - $80,704 per annum plus 15.4% superannuation

The OAIC is committed to enabling its people to perform at their best and offers the following benefits:

• Opportunity to work at the cutting edge of privacy and data protection, paving the way for future career opportunities.
• Access to ongoing professional development, with a capability framework to guide skill enhancement.
• Genuine flexibility to help achieve a balance between work and home life.
• Additional paid leave over the Christmas to New Year period as well as access to other leave (e.g. for study or moving).
• Contribution to your wellbeing through subsidies for eye health, flu vaccinations and a wellbeing allowance.

The OAIC is committed to diversity and inclusion. We encourage and welcome applications from people living with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from culturally and linguistically diverse backgrounds, and mature age people.

Eligibility

• Section 22 of the Public Service Act 1999 requires that APS employees must be Australian citizens.
• There are restrictions on employment of people who have, within the previous 12 months, accepted a redundancy benefit from an APS agency or a non-APS Commonwealth employer.
• For the duration of your employment with the OAIC you will be required to obtain and maintain an Australian Government security clearance at the Baseline level and meet required background, identification and character checks.
• All duties are to be performed in accordance with the APS Code of Conduct and APS Values and OAIC policies, including Workplace Diversity and Work Health and Safety. Under section 25 of the Public Service Act 1999 the OAIC may re-assign the duties of an employee from time to time.

How to Apply

1. Please complete the application form found at the end of this job pack as part of your submission.
2. Please provide a statement of claim of up to 2 A4 pages, addressing your interest, motivation and fit for the role. Your statement should include the use of practical and professional examples as relevant to the role and the job specific capabilities, skills and experience outlined above.
3. Your application form, CV (maximum3 pages) and statement of claim should be collated as one document (where possible) and sent in a single email to: jobs@oaic.gov.au.  Please ensure your email includes your full name in the email subject field, along with the job reference number found on the front page of this pack.