External dispute resolution schemes

An external dispute resolution (EDR) scheme is one that the Information Commissioner has recognised under the Privacy Act 1988 to handle particular privacy-related complaints. These EDR schemes offer free, independent, quick and fair dispute resolution.

If you think an organisation has mishandled your personal information, check the table below to see if they’re an EDR scheme we recognise. It they are, it may be beneficial for you to complain to the EDR scheme directly; especially if your complaint also involves broader, non-privacy issues, as we will only consider privacy issues.

For example, if you think your bank has mishandled your personal information and the financial services they gave you. They may be able to handle your privacy-related complaint and any broader, non-privacy related issues about the financial service they gave you that we can’t assist with.

Which EDR scheme may handle your complaint?

If your privacy-related complaint is about ….

In …

Contact …

A bank

Australia

Australian Financial Complaints Authority

A electricity, gas or water provider

New South Wales

Energy & Water Ombudsman NSW

A electricity, gas or water provider

South Australia

Energy & Water Ombudsman SA

A electricity, gas or water provider

Queensland

Energy & Water Ombudsman Queensland

A electricity, gas or water provider

Victoria

Energy and Water Ombudsman Victoria

A electricity, gas or water provider

Western Australia

Energy and Water Ombudsman Western Australia

A financial planner

Australia

Australian Financial Complaints Authority

An insurer

Australia

Australian Financial Complaints Authority

A mortgage broker

Australia

Australian Financial Complaints Authority

Public transport

Victoria

Public Transport Ombudsman Victoria

A superannuation fund

Australia

Australian Financial Complaints Authority

Telecommunications

Australia

Telecommunications Industry Ombudsman

Tolling

New South Wales

Tolling Customer Ombudsman

Tolling

Queensland

Tolling Customer Ombudsman

Tolling

Victoria

Tolling Customer Ombudsman

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