An external dispute resolution (EDR) scheme is one that the Information Commissioner has recognised under the Privacy Act 1988 to handle particular privacy-related complaints. These EDR schemes offer free, independent, quick and fair dispute resolution.
If you think an organisation has mishandled your personal information, check the table below to see if they’re an EDR scheme we recognise. It they are, it may be beneficial for you to complain to the EDR scheme directly; especially if your complaint also involves broader, non-privacy issues, as we will only consider privacy issues.
For example, if you think your bank has mishandled your personal information and the financial services they gave you. They may be able to handle your privacy-related complaint and any broader, non-privacy related issues about the financial service they gave you that we can’t assist with.
Which EDR scheme may handle your complaint?
If your privacy-related complaint is about …. | In … | Contact … |
|---|---|---|
A bank | Australia | |
A electricity, gas or water provider | New South Wales | |
A electricity, gas or water provider | South Australia | |
A electricity, gas or water provider | Queensland | |
A electricity, gas or water provider | Victoria | |
A electricity, gas or water provider | Western Australia | |
A financial planner | Australia | |
An insurer | Australia | |
A mortgage broker | Australia | |
Public transport | Victoria | |
A superannuation fund | Australia | |
Telecommunications | Australia | |
Tolling | New South Wales | |
Tolling | Queensland | |
Tolling | Victoria |
