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Privacy complaints

What you can complain about

You may complain if your personal information is mishandled

How we investigate and resolve your complaint

We're an impartial third party when handling your complaint

Your complaint review rights

You have the right to appeal our decision or determination

External dispute resolution schemes

Schemes we recognise to handle privacy-related complaints

How to ...

Complain to an organisation or agency

Do this first, before complaining to us

Lodge a privacy complaint with us

You can complain to us in writing

Representative complaints

Privacy complaint: immigration data breach

Class privacy complaint against the Department of Immigration and Border Security, our notice to those affected and our determination

Representative complaint: Medibank data breach

The Information about the representative complaint against Medibank Private Limited arising out of the 2022 Medibank data breach, and our notice to those affected.

Handling of personal information by Dymocks Pty Ltd

The information about the representative complaint against Dymocks Pty Ltd resulting from a data breach in 2023
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Acknowledgement of Country

The OAIC acknowledges Traditional Custodians of Country across Australia and their continuing connection to land, waters and communities. We pay our respect to First Nations people, cultures and Elders past and present.

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