New website help

Welcome to the OAIC’s new website.

The new site features improved search functionality, design and navigation, in response to user feedback.

We’d love to know what you think. Email us at websitefeedback@oaic.gov.au with any feedback.

Thank you for being patient with broken links. We are working through them, and it will also take some time for Google and other search engines to update their search results for our new website.

What’s changed?

You told us that our content was difficult to find, repetitious, or too spread out.

We’ve consolidated our content, so information that was once repeated or spread out across several pages is now on a single page.

You found the division of our information into ‘fact sheets’, ‘business resources’ and ‘agency resources’ confusing. You also found their numbering system confusing. You wanted our information to be topic-based and designed for web, not print.

We’ve removed the print-based concept of ‘fact sheets’ and ‘resources’. Their content has been consolidated into pages addressing a particular topic or, in many cases, moved to Privacy Guidance and Advice or FOI Guidance and Advice. While our site is now web-first, some of our longer guidance will still have PDF versions and we are updating them now.

Because of these changes, the content you're looking for may have changed its title. If you can’t find a particular publication, please check Where to find the content.

Older information has been removed, so search works more effectively. To see older information, visit Trove for archived snapshots of our current website.

You’ll find some content that previously sat under About Us in the footer of every page. For example: News, Media Release, Consultations and Submissions.

The new site also has enhanced security settings and does not support TLS 1.0 and 1.1.

Where to find the content

Privacy fact sheets

If you are looking for:

Please visit:

Privacy fact sheet 4: Online behavioural advertising — know your options

Targeted advertising

Privacy fact sheet 6: Protecting your tax file number information

Your tax file number

Privacy fact sheet 8: Ten tips to protect your privacy

Tips to protect your privacy

Privacy fact sheet 3: 4A framework — A tool for assessing and implementing new law enforcement and national security powers

No longer required

Privacy fact sheet 17: Australian Privacy Principles

Read the Australian Privacy Principles

Privacy fact sheet 24: How changes to privacy law affect you

No longer required

Privacy fact sheet 25: Credit reporting in Australia — summary

Credit Reporting

Privacy fact sheet 26: Credit reporting series contents and overview

No longer required

Privacy fact sheet 27: Credit reporting series glossary

Credit reporting terms

Privacy fact sheet 28: What information can be included in your credit report

What is a credit report? And What Stays on a Credit Report?

Privacy fact sheet 29: Who can access your credit report

Third-party access to credit reports

Privacy fact sheet 30: How the personal information in your credit report can be used

What is Credit Reporting?

Privacy fact sheet 31: How you can access your credit report

Access your credit report

Privacy fact sheet 32: Seeking correction of your credit report

Correct your credit report

Privacy fact sheet 33: Making a credit reporting complaint

Make a credit reporting complaint

Privacy fact sheet 34: Repayment history information and your credit report

Repayment history and defaults

Privacy fact sheet 35: When can a default be included in your credit report

Repayment history and defaults

Privacy fact sheet 36: When will the information on your credit report be deleted

Repayment history and defaults

Privacy fact sheet 37: Fraud and your credit report

Fraud and your credit report

Privacy fact sheet 38: Hardship assistance and your credit report

Hardship assistance

Privacy fact sheet 39: Direct marketing and your credit report

Privacy > Your Privacy Rights > Advertising and Marketing > Direct Marketing

Privacy > Guidance and Advice > Direct Marketing

Privacy fact sheet 40: Credit providers, the APPs and your credit report

Credit Reporting Terms

Privacy fact sheet 41: Commonwealth spent convictions scheme

Criminal records

Privacy fact sheet 42: Australian Capital Territory Privacy Principles

Territory Privacy Principles

Privacy fact sheet 43: Making a privacy complaint under the Territory Privacy Principles

Make a privacy complaint in the ACT

Privacy fact sheet 48: Ten privacy tips for parents and carers

Privacy tips for parents and carers

Privacy business resources

If you are looking for:

Please visit:

Privacy business resource 1: Individual Healthcare Identifiers—Compliance obligations of private healthcare providers

Individual Healthcare Identifiers

Privacy business resource 2: Privacy Act reforms – Checklist for APP entities (organisations)

No longer required

Privacy business resource 3: Credit reporting — what has changed

No longer required

Privacy business resource 4 — De-identification of Data and Information

De-identification and the Privacy Act

Privacy business resource 5: Healthcare Identifiers — General information for healthcare providers

Healthcare Identifiers

Privacy business resource 6: Healthcare identifiers and the eHealth record system

Healthcare Identifiers

Privacy business resource 7: Credit reporting — information held beyond its retention period

Credit Reporting Information Retention Periods

Privacy business resource 8: Sending personal information overseas

Sending Personal Information Overseas

Privacy business resource 9: Ten tips to protect your customers’ personal information

Protecting Customers’ Personal Information

Privacy business resource 10: Does my small business need to comply with the Privacy Act?

Small Business

Privacy business resource 11: Telecommunications service providers’ obligations arising under the Privacy Act 1988 as a result of Part 5-1A of the Telecommunications (Interception and Access) Act 1979

Telecommunications Service Providers’ Obligations Arising Under the Privacy Act 1988 as a Result of Part 5–1A of the Telecommunications (Interception and Access) Act 1979

Privacy business resource 12: The Privacy (Tax File Number) Rule 2015 and the protection of tax file number information

The Privacy (Tax File Number) Rule 2015 and the Protection of Tax File Number Information

Privacy business resource 13: Application of the Australian Privacy Principles to the private sector

Rights and Responsibilities and Employee Records Exemption

Privacy business resource 14: Emergencies and disasters

Emergencies and Disasters

Privacy business resource 15: Keeping records of disclosures under the Telecommunications Act 1997

Keeping Records of Disclosures Under the Telecommunications Act 1997

Privacy business resource 16: Dealing with requests for access to personal information

Dealing With Requests for Access to Personal Information

Privacy business resource 17: Dealing with requests for correction of personal information

Dealing With Requests for Correction of Personal Information

Privacy business resource 18: Privacy and start-up businesses

Start-ups

Privacy by Design

Tips for Good Privacy Practice

Privacy business resource 19: Direct Marketing

Direct Marketing

Privacy business resource 20: Self-assessment checklist: Privacy obligations under the Data Retention Scheme

Self-Assessment Checklist: Privacy Obligations Under the Data Retention Scheme

Privacy business resource 21: Australian businesses and the EU General Data Protection Regulation

Australian Entities and the EU General Data Protection Regulation

Privacy agency resources

If you are looking for:

Please visit:

Privacy agency resource 1: Individual healthcare identifiers — Compliance obligations for state and territory healthcare providers

Individual Healthcare Identifiers

Privacy agency resource 2: Privacy Act reforms — Checklist for APP entities (agencies)

No longer required

Privacy agency resource 3: Information Privacy Act 2014 — Checklist for ACT agencies

No longer required

Privacy agency resource 4: Sending personal information overseas

Sending Personal Information Overseas

Privacy agency resource 5: The Privacy (Tax File Number) Rule 2015 and the protection of tax file number information

The Privacy (Tax File Number) Rule 2015 and the Protection of Tax File Number Information

Privacy agency resource 6: Emergencies and disasters

Emergencies and Disasters

Privacy agency resource 7: The Australian Government Agencies Privacy Code Checklist

Privacy Code Checklist

Privacy guides

If you are looking for:

Please visit:

APP quick reference tool

Australian Privacy Principles Quick Reference

Australian Privacy Principles and Information Privacy Principles — Comparison Guide

No longer required

Australian Privacy Principles and National Privacy Principles – Comparison Guide

No longer required

Code Development Guidelines [referenced in APP Guidelines B.125]

Guidelines for Developing Codes

Data breach preparation and response — A guide to managing data breaches in accordance with the Privacy Act 1988 (Cth)

Data Breach Preparation and Response

De-identification and the Privacy Act

De-identification and the Privacy Act

De-identification Decision-Making Framework

De-identification Decision-Making Framework

Guide to Data Analytics and the Australian Privacy Principles

Guide to Data Analytics and the Australian Privacy Principles

Guide to developing an APP privacy policy

Guide to Developing an APP Privacy Policy

Guide to developing an APP privacy policy — summary

No longer required

Guide to mandatory data breach notification in the My Health Record system

Guide to Mandatory Data Breach Notification in the My Health Record System

Guide to securing personal information

Guide to Securing Personal Information

Guide to the Privacy (Persons Reported as Missing) Rule 2014

Guide to the Privacy (Persons Reported as Missing) Rule 2014

Guide to undertaking privacy impact assessments

Guide to Undertaking Privacy Impact Assessments

Guide to undertaking privacy impact assessments — summary

10 steps to undertaking a privacy impact assessment — Poster

Handling privacy complaints

Handling Privacy Complaints

Interactive Privacy Management Plan (PMP) Explained

Interactive Privacy Management Plan (for agencies)

Mobile privacy: a better practice guide for mobile app developers

Mobile Privacy: A Better Practice Guide for Mobile App Developers

Privacy management framework: enabling compliance and encouraging good practice

Privacy Management Framework: Enabling Compliance and Encouraging Good Practice

Privacy management plan template (for organisations)

Privacy Management Plan Template (for Organisations)

Privacy public interest determination guide

Privacy Public Interest Determination Guide

TPP quick reference tool

Territory Privacy Principles Quick Reference

What is personal information?

What is Personal Information?

What to look for in a privacy policy

What Is a Privacy Policy?

FOI guides and agency resources

If you are looking for:

Please visit:

FOI Guide

FOI Guide

FOI Guidelines

FOI Guidelines

'Access to information', IPS and FOI Disclosure Log icons for agency websites

Icons for agency websites — ‘Access to information’, Information Publication Scheme and FOI Disclosure Log

Documents held by government contractors: Agency obligations under the Freedom of Information Act 1982

Documents held by government contractors

Factors favouring or against disclosure in the public interest

This guidance can be found in Part 6 of the FOI Guidelines (see 6.19 to 6.22)

FOI agency resource 1: Twelve tips for FOI decision makers

Twelve tips for FOI decision makers

FOI agency resource 2: Calculating and imposing charges for FOI access requests

Calculating and imposing charges for FOI access requests

FOI agency resource 3: Processing requests for amendment or annotation of personal records

Processing requests for amendment of annotation of personal records

FOI agency resource 5: Exemptions and conditional exemptions under the Freedom of Information Act 1982

Exemptions and conditional exemptions under the Freedom of Information Act 1982

FOI agency resource 6: Making a decision on an FOI access request

Making a decision on an FOI access request

FOI agency resource 7: Statement of reasons checklist

Statement of reasons checklist

FOI agency resource 8: Review of decisions made under the Freedom of Information Act 1982

Review of decisions made under the Freedom of Information Act 1982

FOI agency resource 10: Internal review

Internal review

FOI agency resource 11: Sample FOI notices

Sample FOI notices

FOI agency resource 12: Defining an agency

Defining an agency

FOI agency resource 13: Extension of time for processing requests

Extension of time for processing requests

FOI agency resource 14: Access to government information – administrative access

Administrative access

FOI agency resource 15: personal and business information — third party review rights

Personal and business information — third-party review rights

FOIstats guide — Quarterly and annual FOI Act statistical returns to the OAIC

FOIstats guide

Guidance for agency websites: 'Access to information' web page

Guidance for agency websites: ‘Access to information’ web page

Information Publication Scheme (IPS) and Disclosure Log

Information Publication Scheme (IPS) and Disclosure Log

Information Publication Scheme (IPS) and Disclosure Log determinations policy and procedure

Information Publication Scheme (IPS) and Disclosure Log determinations policy and procedure

Public holidays and agency shut-down periods — Calculating timeframes under the Freedom of Information Act 1982

Public holidays and agency shut-down periods — Calculating timeframes under the Freedom of Information Act 1982

Publications and resources provided by the Office of the Australian Information Commissioner

No longer required

Redaction and freedom of information

No longer required

FOI fact sheets

If you are looking for:

Please visit:

FOI fact sheet 3: What information does the government hold?

Access information under FOI

FOI fact sheet 4: The information publication scheme for Australian Government agencies

Information Publication Scheme

FOI fact sheet 5: Freedom of information — Your personal information

Access information under FOI

FOI fact sheet 6: Freedom of information — How to apply

Access information under FOI and How to make an FOI request

FOI fact sheet 7: Freedom of information — Charges

What charges may apply?

FOI fact sheet 8: Freedom of information — Exemptions

What is freedom of information?

FOI Fact Sheet 9: What you can expect from agencies and ministers' offices

When to expect a decision

FOI fact sheet 10: Freedom of information and the Minister's office

When to expect a decision

FOI fact sheet 11: Your rights if information about you or your business is requested

When an FOI request affects you

FOI fact sheet 12: Your review rights

Reviews and complaints and Internal review

FOI fact sheet 14: Freedom of information — Disclosure logs

Disclosure logs

FOI fact sheet 15: Freedom of information and Norfolk Island

What is freedom of information?

FOI fact sheet 16: Freedom of information — Extensions of time

Extensions of time

Information policy agency resources

If you are looking for:

Please visit:

Access to and Use of Public Sector Information: The Academic Re-user Perspective

Access to and Use of Public Sector Information: The Academic Re-user Perspective

De-identification Decision-Making Framework

De-identification Decision-Making Framework

Information Policy Agency Resource 1 — De-identification of Data and Information

De-identification and the Privacy Act

Information Policy agency resource 2: Open data quick wins — getting the most out of agency publications

Open Data Quick Wins — Getting the Most Out of Agency Publications

Open public sector information: from principles to practice

Open public sector information: from principles to practice

Open public sector information: government in transition

Open public sector information: government in transition

Principles on open public sector information

Principles on Open Public Sector Information

Principles on open public sector information: Report on review and development of principles, May 2011

Principles on Open Public Sector Information: Report on Review and Development of Principles

Still can’t find what you’re looking for?

Use Search located on the top right of every page.

See the Site Map, or email us at websitefeedback@oaic.gov.au.

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